At Brood Chic, we believe in delivering a premium experience β from order to doorstep. Below youβll find our complete shipping, return, and refund policy to help you shop confidently.
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Shipping Policy
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1. Where We Ship:
We currently deliver across Bangladesh. For international shipping, please email us at info@broodchic.com β weβre working to expand globally.
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2. Delivery Time:
β’Dhaka Metro: 2β3 business days
β’Other Cities & Districts: 3β5 business days
β’Delivery times may vary slightly during peak seasons or due to courier delays.
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3. Shipping Charges:
β’Standard Delivery (within Bangladesh): BDT 70β120 (depending on location)
β’Free Shipping: On orders above BDT 2,000
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4. Order Tracking:
Once your order is dispatched, weβll send you a tracking number via SMS or email so you can follow your delivery in real time.
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Return & Exchange Policy
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We accept returns and exchanges under the following conditions:
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1. Return Window:
You can request a return or exchange within 7 days of receiving your order.
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2. Eligible Conditions:
Items must be:
β’Unused, unwashed, and in original condition
β’Tags and packaging must be intact
β’Return must be initiated with a valid reason (wrong size, damaged item, etc.)
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3. Non-Returnable Items:
β’Customized or personalized items
β’Discounted or final sale products
β’Accessories (due to hygiene reasons), unless defective
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4. Exchange Option:
Weβre happy to exchange sizes or styles (subject to availability). Youβll only be charged for any price difference or delivery cost, if applicable.
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5. Return Process:
To initiate a return or exchange, please email support@broodchic.com or message us via the Contact Us page with:
β’Order number
β’Reason for return
β’Photo of the product (if damaged or defective)
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Once approved, you will be guided through the pickup or drop-off process with our logistics partner.
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Refund Policy
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1. Refund Eligibility:
Refunds are issued only if:
β’The item is out of stock after placing the order
β’The product is defective and cannot be exchanged
β’You have returned an item and opted for a refund (after approval)
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2. Refund Time:
Approved refunds will be processed within 7β10 working days through your original payment method (Bkash/Nagad).
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3. Partial Refunds:
In cases where only a portion of your order qualifies for a refund, we will notify you with full details before processing.
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Need Help?
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Our customer experience team is here to assist you.
Email: info@broodchic.com
WhatsApp/Chat Support: Available 10AMβ8PM (BD Time)
