1. Information We Collect
When you browse or shop with us, we may collect:
• Personal Information: Name, email, phone number, shipping & billing addresses.
• Payment Details: Processed securely via trusted third-party gateways (we do not store your payment credentials).
• Order Information: Products purchased, preferences, feedback.
• Device & Browser Data: IP address, device type, browser type, cookies, and location (for site optimisation).
•`Communication History: Messages, chat support, emails, or form submissions.
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2. How We Use Your Data
Your information helps us deliver a premium experience. We use it to:
• Process and ship your orders
• Communicate order updates or respond to inquiries
• Offer personalized product recommendations and content
• Improve website performance and customer experience
• Send you updates, exclusive offers, and newsletters (only if you subscribe)
• Prevent fraud and ensure transaction security
Note: We do not sell or rent your personal data to any third party.
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3. Data Security
We use the latest SSL encryption, secure databases, and monitored systems to keep your data safe. Payment processing is handled by reputable third-party providers like SSL-secured card systems, Bkash, Nagad, etc.
• Your card details are never stored on our servers
• All sensitive data is encrypted and protected with industry-standard security protocols
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4. Your Privacy Rights
You have full control over your personal data. You can:
• Access and update your account information
• Request data deletion or correction
• Unsubscribe from promotional emails anytime
• Request a report of what data we hold
To exercise your rights, please contact us at: info@broodchic.com
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5. Cookies & Tracking Technologies
We use cookies to:
• Remember your preferences
• Enhance browsing performance
• Track visitor behavior (anonymously) to improve our website
You can choose to accept or decline cookies in your browser settings.
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6. Third-Party Services
Our site may include links to third-party payment gateways or social media platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.
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7. Data Retention
We keep your personal information for as long as necessary to fulfil your orders, provide customer support, and comply with legal requirements.
If you wish to have your data deleted, please email us directly.
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8. Updates to This Policy
This privacy policy may be updated to reflect changes in technology, legal requirements, or our services. All changes will be posted here with a revised date.
Last Updated: [01/01/2025]
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9. Contact Us
If you have any questions about our Privacy Policy or how your data is handled, please contact us:
