At Brood Chic, we believe in delivering a premium experience — from order to doorstep. Below you’ll find our complete shipping, return, and refund policy to help you shop confidently.
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Shipping Policy
1. Where We Ship:
We currently deliver across Bangladesh. For international shipping, please email us at info@broodchic.com — we’re working to expand globally.
2. Delivery Time:
•Dhaka Metro: 2–3 business days
•Other Cities & Districts: 3–5 business days
•Delivery times may vary slightly during peak seasons or due to courier delays.
3. Shipping Charges:
•Standard Delivery (within Bangladesh): BDT 70–120 (depending on location)
•Free Shipping: On orders above BDT 2,000
4. Order Tracking:
Once your order is dispatched, we’ll send you a tracking number via SMS or email so you can follow your delivery in real time.
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Return & Exchange Policy
We accept returns and exchanges under the following conditions:
1. Return Window:
You can request a return or exchange within 7 days of receiving your order.
2. Eligible Conditions:
Items must be:
•Unused, unwashed, and in original condition
•Tags and packaging must be intact
•Return must be initiated with a valid reason (wrong size, damaged item, etc.)
3. Non-Returnable Items:
•Customized or personalized items
•Discounted or final sale products
•Accessories (due to hygiene reasons), unless defective
4. Exchange Option:
We’re happy to exchange sizes or styles (subject to availability). You’ll only be charged for any price difference or delivery cost, if applicable.
5. Return Process:
To initiate a return or exchange, please email support@broodchic.com or message us via the Contact Us page with:
•Order number
•Reason for return
•Photo of the product (if damaged or defective)
Once approved, you will be guided through the pickup or drop-off process with our logistics partner.
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Refund Policy
1. Refund Eligibility:
Refunds are issued only if:
•The item is out of stock after placing the order
•The product is defective and cannot be exchanged
•You have returned an item and opted for a refund (after approval)
2. Refund Time:
Approved refunds will be processed within 7–10 working days through your original payment method (Bkash/Nagad).
3. Partial Refunds:
In cases where only a portion of your order qualifies for a refund, we will notify you with full details before processing.
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Need Help?
Our customer experience team is here to assist you.
Email: info@broodchic.com
WhatsApp/Chat Support: Available 10AM–8PM (BD Time)
